Terms of Service and Privacy Policy

Company	STV Audio \| Video
Website	https://www.stvav.com/
Phone	760-328-9500
Email	sales@stvpsc.com
Business Office	39505 Berkey Dr., Suite 201, Palm Desert, CA 92211
Effective Date	July 1, 2026

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Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the website operated by STV Audio | Video at https://www.stvav.com/, including any related pages, forms, features, content, contact options, and online services available through the website (collectively, the “Website”).

By accessing or using the Website, you agree to these Terms. If you do not agree with these Terms, please do not use the Website.

1. Website Use

The Website is provided to share general information about STV Audio | Video, our audio, video, smart-home, networking, security camera, lighting, home theater, home audio, AV wiring, tech support, and related residential and commercial services.

The Website may allow visitors to request a quote, submit a contact form, request service information, view service pages, access third-party tools, or communicate with our team when those features are available.

You may use the Website only for lawful purposes and in a way that does not interfere with the Website, compromise its security, misuse any form or online feature, or infringe the rights of others.

2. Informational Content Only

Website content is provided for general informational purposes only. Content may include service descriptions, project examples, product or brand references, blog content, FAQs, technology overviews, and general guidance about audio, video, networking, automation, lighting, and security camera systems.

Website content is not a substitute for a site visit, professional evaluation, project proposal, equipment review, written scope of work, or direct communication with our team. Every property, building, network, device, wiring condition, and project requirement can be different.

You should contact STV Audio | Video directly to confirm whether a specific service, product, installation method, or technical solution is appropriate for your home, business, equipment, budget, and existing systems.

3. Quotes, Service Requests, and Scheduling

The Website may allow you to request a free quote, submit a contact form, request technical support, or ask about a service. Submitting a form does not guarantee that an appointment, consultation, installation, repair, or service call has been scheduled or confirmed.

Scheduling, availability, response times, service areas, project acceptance, and service options are subject to confirmation by STV Audio | Video. If you do not receive confirmation or if your needs change, please contact us directly by phone.

You are responsible for providing accurate, complete, and current information when submitting a form or communicating with us. This may include your name, contact information, service address or general location, preferred service, equipment information, access instructions, project goals, and any relevant details about existing systems or site conditions.

4. Project Estimates, Scope, and Site Conditions

Any website language about services, pricing concepts, brands, equipment, availability, or expected project results is general in nature unless confirmed in a written estimate, proposal, work order, invoice, or other written agreement issued by us.

Final scope, labor, equipment, materials, pricing, timelines, and installation details may depend on site conditions, wiring access, wall construction, ceiling construction, attic or crawlspace access, WiFi environment, network equipment, electrical availability, building rules, HOA requirements, third-party service providers, product availability, manufacturer requirements, and other practical factors.

STV Audio | Video may recommend changes to a project scope when needed for safety, compatibility, system performance, code considerations, manufacturer requirements, or practical installation needs.

5. Equipment, Products, Compatibility, and Third-Party Systems

Audio, video, networking, automation, lighting, streaming, security camera, and smart-home systems may depend on third-party products, manufacturer apps, internet service providers, cloud services, operating systems, software updates, subscriptions, device compatibility, and user accounts.

STV Audio | Video may install, configure, support, or recommend certain products or systems, but we do not control third-party manufacturers, software platforms, app stores, firmware updates, cloud services, internet providers, streaming services, subscription plans, or third-party account policies.

Compatibility, features, performance, app access, subscriptions, product availability, warranty coverage, and ongoing support may change over time. You are responsible for maintaining required third-party accounts, subscriptions, passwords, internet service, and permissions needed for your systems to function.

6. Networking, WiFi, Automation, and Security Camera Systems

Networking, WiFi, smart-home automation, lighting control, audio, video, and security camera systems can be affected by building materials, signal interference, internet service quality, power availability, device age, device placement, user settings, account access, and third-party platform changes.

Security cameras, surveillance systems, lighting, and automation features may help improve convenience, awareness, and property monitoring, but they do not guarantee crime prevention, personal safety, uninterrupted recording, continuous alerts, or emergency response.

You are responsible for using any security camera, audio recording, monitoring, or automation system in compliance with applicable laws, privacy rules, property rules, HOA rules, workplace policies, lease requirements, and notice or consent obligations that may apply.

7. Client Responsibilities

When requesting service, installation, repair, or support, you agree to provide safe and reasonable access to the property, work areas, equipment, power, internet service, network hardware, remotes, accounts, passwords, and decision-makers needed for the work.

You are responsible for obtaining any required permission from property owners, landlords, HOAs, building managers, tenants, employers, employees, guests, or other authorized parties before requesting installation, wiring, camera placement, mounting, drilling, equipment changes, or system modifications.

You are also responsible for disclosing known hazards, fragile materials, concealed utilities, restricted areas, existing damage, access limitations, prior wiring issues, building rules, or other conditions that may affect the project.

8. Photos, Videos, Project Information, and Customer Content

If you submit photos, videos, floor plans, equipment lists, project descriptions, or other information through the Website or by electronic communication, you represent that you have the right to share that information with us.

You authorize STV Audio | Video to review and use submitted information for purposes such as responding to your inquiry, preparing a quote, evaluating project needs, scheduling service, troubleshooting systems, maintaining project records, and communicating with you about requested services.

Do not submit confidential, sensitive, proprietary, or access-related information unless it is necessary for the requested service and you are authorized to provide it.

9. Payments and Online Transactions

If the Website or a linked service allows online payments, deposits, invoices, financing applications, or other transactions, you agree to provide accurate billing and payment information.

Payments may be processed by third-party payment processors or financial service providers that operate under their own terms, privacy policies, security practices, fees, refund rules, and account requirements.

Submitting payment through the Website or a third-party tool does not guarantee appointment availability, product availability, project acceptance, scheduling priority, or completion of any specific service unless confirmed by us in writing.

10. User Responsibilities and Prohibited Conduct

When using the Website, you agree that you will not:

Submit false, misleading, incomplete, unlawful, or unauthorized information.
Submit information about another person, property, business, account, or system unless you are authorized to do so.
Use the Website for any fraudulent, abusive, harmful, harassing, or unlawful purpose.
Attempt to gain unauthorized access to the Website, forms, systems, servers, accounts, networks, or data.
Upload or transmit malware, viruses, scripts, bots, spyware, or harmful code.
Interfere with the operation, security, availability, or performance of the Website.
Copy, scrape, harvest, or misuse Website content, contact details, forms, or data without authorization.
Violate any applicable law, regulation, third-party right, platform rule, or property-related obligation.

11. Intellectual Property

The Website and its content, including text, graphics, logos, images, photographs, videos, icons, page layouts, designs, service descriptions, and other materials, are owned by or licensed to STV Audio | Video unless otherwise stated.

You may view and use the Website for personal or internal business purposes related to learning about or requesting our services. You may not copy, reproduce, distribute, modify, publish, display, sell, scrape, frame, or exploit Website content without prior written permission, except as permitted by law.

12. Third-Party Links, Tools, Brands, and Services

The Website may link to or integrate with third-party websites, maps, videos, booking tools, contact forms, payment portals, review platforms, social media platforms, analytics services, advertising pixels, spam-prevention tools, manufacturer websites, product resources, or other online services.

Third-party services are not controlled by STV Audio | Video. We are not responsible for third-party content, availability, privacy practices, security practices, payment systems, product changes, subscription terms, service interruptions, or errors.

Your use of third-party websites, apps, products, platforms, or services may be governed by their own terms, privacy policies, account requirements, subscriptions, warranties, and support rules.

13. Website Availability and Accuracy

We make reasonable efforts to keep Website information accurate and current, but we do not guarantee that all content is complete, current, error-free, or available at all times.

Services, hours, service areas, products, brands, technologies, pricing concepts, availability, promotions, policies, and Website content may change without notice.

You should contact STV Audio | Video directly to confirm current service availability, appointment options, quote details, product recommendations, warranty questions, payment policies, and other time-sensitive information.

14. Disclaimer of Warranties

To the fullest extent permitted by law, the Website and its content are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. STV Audio | Video does not warrant that the Website will be uninterrupted, secure, error-free, accurate, complete, or free of harmful components.

Nothing on the Website guarantees a specific project result, system performance level, WiFi speed, signal strength, recording quality, compatibility, product availability, installation date, repair outcome, security outcome, or third-party service performance.

15. Limitation of Liability

To the fullest extent permitted by law, STV Audio | Video and its owners, employees, technicians, contractors, affiliates, agents, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your use of the Website, inability to use the Website, reliance on Website content, or use of third-party tools linked to or integrated with the Website.

Nothing in these Terms is intended to limit rights or liability that cannot be limited under applicable law. Some jurisdictions do not allow certain exclusions or limitations, so some of the above limitations may not apply to you.

16. Indemnification

You agree to defend, indemnify, and hold harmless STV Audio | Video and its owners, employees, technicians, contractors, affiliates, agents, successors, and assigns from and against any claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your misuse of the Website, violation of these Terms, violation of law, violation of third-party rights, or information you submit through the Website.

17. Governing Law

These Terms are governed by the laws applicable to STV Audio | Video, without regard to conflict-of-law principles. Any disputes relating to the Website or these Terms will be handled in the appropriate courts or forums permitted by applicable law.

18. Changes to These Terms

STV Audio | Video may update these Terms from time to time. When updates are made, the Effective Date above will be revised. Your continued use of the Website after updated Terms are posted means you accept the updated Terms to the extent permitted by law.

19. Contact Information

If you have questions about these Terms or the Website, please contact us:

STV Audio | Video

Website: https://www.stvav.com/

Phone: 760-328-9500

Email: sales@stvpsc.com

Business Office: 39505 Berkey Dr., Suite 201, Palm Desert, CA 92211

Mailing Address: 31855 Date Palm Drive, Suite 3-420, Cathedral City, CA 92234

Privacy Policy

STV Audio | Video values your privacy. This Privacy Policy explains how we may collect, use, disclose, store, and protect information when you visit https://www.stvav.com/, contact us, submit a form, request a quote, request service, communicate with our team, use online features, or otherwise interact with us through the Website.

This Privacy Policy applies to information collected through the Website and related online communications. It does not apply to third-party websites, manufacturer apps, payment processors, social media services, review platforms, smart-home platforms, internet service providers, or tools that we do not control.

1. Information We May Collect

We may collect information that you provide directly, information collected automatically through the Website, and information received from third-party tools or service providers.

Information You Provide

When you contact us, complete a form, request a quote, request service, communicate with our team, or use other Website features, we may collect information such as:

Your name.
Email address.
Phone number.
Service address, billing address, mailing address, or general location, if provided.
Home, business, property, or project information that you choose to provide.
Service interests, project goals, preferred appointment times, access instructions, and communication preferences.
Equipment, device, network, internet, wiring, audio, video, automation, lighting, security camera, or troubleshooting details that you provide.
Photos, videos, floor plans, screenshots, documents, equipment lists, or other materials you choose to submit.
Payment, invoice, deposit, or billing-related information when applicable.
Any other information you choose to include in a message, upload, form, or communication.

Information Collected Automatically

When you visit the Website, we or our service providers may automatically collect certain technical and usage information, such as:

IP address.
Browser type and version.
Device type and operating system.
Pages viewed and links clicked.
Date and time of visits.
Referring website or search engine.
General geographic information derived from your IP address.
Website interaction and browsing activity.

Information From Third Parties

We may receive information from third-party vendors and platforms that support our Website and business operations, such as website hosting providers, analytics providers, advertising platforms, contact form tools, CRM systems, call tracking services, payment processors, spam-prevention tools, communication platforms, and other service providers.

2. How We Use Information

We may use information for business, operational, customer service, communication, security, marketing, and legal purposes, including to:

Respond to inquiries and messages.
Review quote requests, service requests, project information, and technical support needs.
Communicate with you about appointments, estimates, proposals, service calls, installations, repairs, invoices, warranties, follow-up support, and related business matters.
Prepare project recommendations, evaluate compatibility, coordinate scheduling, and support installation or troubleshooting work.
Operate, maintain, secure, and improve the Website.
Analyze Website traffic, performance, and user activity.
Protect against spam, fraud, misuse, security threats, or unauthorized access.
Process payments, invoices, deposits, financing-related communications, or billing matters when applicable.
Maintain customer, project, service, accounting, and internal business records.
Send service-related communications, reminders, confirmations, updates, or follow-up messages.
Market our services where permitted by law and provide available opt-out options when required.
Comply with legal, regulatory, insurance, accounting, tax, recordkeeping, and risk-management obligations.
Protect the rights, safety, property, and interests of STV Audio | Video, our customers, employees, contractors, service providers, and others.

3. Property, Project, System, and Access Information

Information you submit may include details about your property, equipment, network, AV system, smart-home system, security camera system, lighting controls, wiring, access needs, or existing technical issues.

We use this information to help respond to requests, evaluate project needs, prepare estimates, schedule service, troubleshoot systems, coordinate technicians, maintain project records, and support requested services.

Please submit property, system, access, account, password, or security-related information only when necessary and only if you are authorized to share it. Do not submit confidential information about another person, business, property, account, or system unless you have permission or legal authority to do so.

4. How We May Share Information

We do not share information for purposes unrelated to operating our Website, communicating with customers, providing requested services, supporting business operations, complying with law, or protecting our rights and safety. We may share information with the following categories of recipients when appropriate:

Employees, technicians, contractors, installers, support staff, and business partners involved in responding to your request or providing requested services.
Service providers and contractors that help operate the Website and business systems, including hosting providers, form processors, IT support, CRM platforms, analytics providers, advertising vendors, call tracking services, payment processors, communication tools, and spam-prevention providers.
Manufacturers, distributors, warranty providers, product support teams, software platforms, smart-home platforms, internet service providers, or other technical parties when needed to evaluate products, coordinate support, troubleshoot systems, or fulfill requested services.
Third-party platforms you choose to use, such as review platforms, social media platforms, map tools, payment portals, appointment tools, or manufacturer websites.
Legal, regulatory, insurance, accounting, tax, law enforcement, or governmental parties when disclosure is required or permitted by law, court order, subpoena, contractual obligation, or risk-management need.
Successors or related parties in connection with a business transaction, such as a merger, acquisition, reorganization, sale of assets, or similar event, where permitted by law.

5. Cookies, Analytics, Advertising, and Tracking Technologies

The Website may use cookies, pixels, tags, scripts, analytics tools, advertising technologies, embedded content, and similar technologies to support Website functionality, measure traffic, understand visitor activity, improve performance, protect against spam or misuse, and support marketing efforts.

These technologies may collect information such as your IP address, device identifiers, browser type, pages visited, time spent on pages, links clicked, referring URLs, general location, and browsing activity on the Website.

The Website may use the following types of technologies:

Essential technologies that help the Website function properly.
Analytics technologies that help us understand Website traffic and performance.
Advertising or remarketing technologies that help measure or improve advertising campaigns, where used.
Preference technologies that may remember settings or improve user experience.
Security or spam-prevention technologies that help protect the Website and online forms.

You can manage cookies through your browser settings. Depending on how the Website is configured, you may also be able to manage certain tracking preferences through a cookie banner, consent tool, privacy settings, or opt-out feature made available on the Website.

6. Third-Party Tools, Apps, Payment Portals, and Manufacturer Platforms

If you use a payment portal, map, review platform, social media platform, manufacturer website, smart-home app, streaming platform, networking platform, cloud service, or other third-party tool linked to or referenced by the Website, that third party may collect information directly from you and may process your information under its own terms and privacy policy.

STV Audio | Video does not control third-party privacy practices, security measures, payment systems, account settings, subscription rules, product updates, warranty rules, or data retention practices. We encourage you to review the privacy policies of any third-party services you choose to use.

7. Text Messages, Emails, Calls, and Electronic Communications

If you provide your email address, phone number, or other contact information, we may use it to respond to your inquiry and communicate with you about quotes, appointments, service calls, installations, repairs, products, billing, support, and related business matters.

Electronic communications may be delayed, misdirected, filtered, intercepted, or unavailable. Do not rely on email, text messages, website forms, or other electronic communication for urgent safety, security, or property concerns. For emergencies or immediate safety issues, contact the appropriate emergency service or responsible service provider.

If marketing emails or text messages are used, they will be handled in accordance with applicable law and available opt-out options. Message and data rates may apply.

8. California Privacy Rights and Privacy Choices

If you are a California resident, you may have certain privacy rights under applicable California privacy laws. Depending on the circumstances and legal requirements that apply, these rights may include the right to request information about the categories of personal information collected, the sources of that information, the purposes for collection or use, the categories of third parties to whom information is disclosed, and the specific pieces of personal information collected about you.

You may also have the right to request access, correction, deletion, or to opt out of certain types of sale or sharing of personal information, subject to legal exceptions and verification requirements.

STV Audio | Video does not sell personal information for money. However, depending on the cookies, pixels, analytics tools, or advertising technologies used on the Website, certain disclosures may be considered “sharing” under California privacy law. Where required by applicable law, we will provide appropriate privacy choices and process recognized opt-out requests.

To submit a privacy request, contact us at sales@stvpsc.com. We may take reasonable steps to verify your identity and authority before responding to certain requests.

9. Do Not Track and Global Privacy Control

Some browsers offer a “Do Not Track” setting. Because there is not a uniform standard for responding to Do Not Track signals, the Website may not respond to those signals.

Where required by applicable law and technically feasible, we will process recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out of sale or sharing for the browser or device associated with that signal.

10. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, providing services, preparing estimates, supporting installations or repairs, maintaining customer and business records, complying with legal obligations, resolving disputes, enforcing agreements, protecting against fraud or misuse, and supporting business operations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, applicable law, contractual obligations, warranty needs, accounting requirements, recordkeeping requirements, and legitimate business needs.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, alteration, or disclosure. However, no website, email system, form submission, payment platform, electronic storage system, or internet transmission is completely secure. We cannot guarantee absolute security.

12. Children’s Privacy

The Website is intended for use by adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Website. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

13. Third-Party Websites and Services

The Website may include links to third-party websites, platforms, plug-ins, apps, or tools. We are not responsible for the privacy, security, content, or data practices of third parties. Your use of third-party websites and services is governed by their own terms and privacy policies.

14. Changes to This Privacy Policy

STV Audio | Video may update this Privacy Policy from time to time. When updates are made, the Effective Date above will be revised. Your continued use of the Website after updates are posted means you accept the updated Privacy Policy to the extent permitted by law.

15. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us: